Points & Rewards
Questions regarding your Frequent Steeper Points™ and free tea rewards!
How do I redeem my points?
Online, head to the Rewards Zone. If you have enough points, you can exchange them for available rewards:. In store, you can also exchange 100 points for any Tea Bar beverage. Once your points and rewards appear in your account, you'll have 365 days
When can I redeem my reward?
You can redeem your reward once you have accumulated 100 points. Note: Your points expire 365 days after they are earned (see transaction date). So be sure to use them in time!
Do my points expire?
Yes, they do. Your unredeemed points expire after 365 days from the date of purchase. To identify the date of purchase, please refer to your order history. You can see this in “My Account" under the "Frequent Steeper Loyalty Program" section. For exa
How long does it take to receive my points?
For some activities, like making a purchase, your reward will appear in your account within 24 hours or may appear as ‘Pending’ until your order has been fulfilled. Even during this waiting period, you should be able to see your points as pending in
What do different point statuses mean?
Approved: These points are available to exchange for rewards. Pending: These points are being verified and will become available soon. Cancelled: These points won't be added to your account, such as when an order is cancelled or fully refunded. Expir
Can I use my points directly at checkout?
To use your points online, exchange them for a reward on the Frequent Steeper program page by signing in to your online account and selecting the tea or matcha you'd like. In store, you can redeem 100, 200, 300 or 400 points for 50 g of loose-lead te
What happens if I refer a friend, and they cancel or return their order?
When you refer a friend, you earn 15 points and your friend gets $15 off their first order of $30 or more. If a referred purchase is cancelled or returned, the 15 referral points linked to that order will no longer be awarded and will be removed from
Can I transfer my Frequent Steeper™ free tea rewards to someone else?
Unfortunately, they are non-transferrable and cannot be shared.
I forgot to use my Frequent Steeper™ account when I made my last purchase. Can I still get my points?
If you were a member at the time of the purchase, then yes! Please wait at least 24 hours after your purchase, then contact us.
If I usually shop online, can I still redeem my reward in store?
Yes! Just go into your nearest DAVIDsTEA and give the Tea Guide the email address you used to register as a Frequent Steeper™. They’ll be able to access your rewards and help you claim any free tea rewards you’ve earned. *Please note that we are unab
Can a Tea Guide tell me when I’m eligible for a reward?
Yes! Our Tea Guides both in-store and online can access your account and view your points balance. Just give them your email address, and they’ll look up your account and view your points balance so that you can redeem your reward online.